Terms of Service

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern your use of Simone's Kitchen's website, customer communication channels, and related digital services, including AI-powered customer messaging.

By accessing or using these services, you agree to these Terms. If you do not agree, please discontinue use of the applicable services.

Simone's Kitchen is operated by SIMONES KITCHEN INC ("Simone's Kitchen," "we," "us," or "our").

1. Our Services

Simone's Kitchen provides restaurant services, including in-person dining, online ordering, customer support, and other related services.

Our digital services may allow customers to:

View restaurant information, menus, and operating hours.
Contact our restaurants with questions or feedback.
Access online ordering and other restaurant services.
Communicate with our team through automated or AI-powered messaging.

We may update, modify, or discontinue features of our digital services as needed.

2. AI-Powered Customer Messaging

Simone's Kitchen may offer AI-powered messaging through Google Business Profile, Google Search, Google Maps, and RCS for Business.

These services are intended to help customers receive timely responses to common questions about our restaurants.

By using AI-powered messaging, you acknowledge that:

Some responses may be generated automatically using artificial intelligence.
AI-generated information may occasionally be incomplete, outdated, or inaccurate.
Automated messaging is intended for general customer assistance and does not replace direct communication with restaurant staff when necessary.
Authorized Simone's Kitchen representatives may review conversations, respond directly, or take over communications when appropriate.
Message availability and functionality may depend on your device, mobile carrier, and messaging platform.

For questions involving food allergies, dietary restrictions, cross-contact, or other important concerns, please contact the restaurant directly before placing an order.

AI-generated responses do not constitute a guarantee regarding ingredient availability, allergen safety, pricing, or fulfillment of special requests.

3. Customer Communications

When communicating with Simone's Kitchen through our website or messaging services, you agree to:

Provide accurate information when submitting inquiries or requests.
Use our communication services for legitimate customer-related purposes.
Refrain from sending abusive, threatening, fraudulent, or unlawful content.
Avoid sharing sensitive information, including passwords, Social Security numbers, or payment card details, through customer messaging.

We reserve the right to restrict or discontinue communications involving misuse of our services, subject to applicable law.

4. Online Ordering and Payments

Online ordering, payments, and delivery services may be provided through third-party platforms.

When using these services, you may be subject to additional terms, policies, and conditions established by the applicable provider.

Menu items, prices, availability, preparation times, and delivery options may vary by location and are subject to change.

Orders are subject to confirmation and availability through the applicable ordering platform.

Any cancellation, refund, or order adjustment is subject to the policies applicable to the order and the requirements of applicable law.

Customer messaging does not, by itself, constitute confirmation that an order has been placed, modified, or canceled.

5. Menu and Restaurant Information

We make reasonable efforts to provide accurate information about our menus, ingredients, operating hours, pricing, and restaurant services.

However, information may change without immediate updates to our website, Google Business Profile, or automated messaging systems.

Customers should contact the relevant restaurant directly to confirm time-sensitive information or special requests.

Food Allergies and Dietary Restrictions

Our restaurants may prepare foods containing common allergens, and cross-contact may occur.

Customers with food allergies or dietary restrictions should speak directly with restaurant staff before ordering.

Information provided through our website or automated messaging should not be relied upon as a guarantee that a particular food item is free from allergens or cross-contact.

6. Third-Party Platforms

Our website and messaging services may connect to third-party platforms, including Google, online ordering providers, payment processors, and delivery services.

These providers operate under their own terms and privacy policies.

Simone's Kitchen does not control the independent operations, availability, or policies of third-party services.

7. Messaging Availability and Charges

AI-powered messaging may be available only on supported devices and participating mobile networks.

Customers whose devices or networks do not support certain messaging features may be directed to standard text messaging or other communication methods.

Simone's Kitchen does not currently impose a separate fee for contacting us through Google's AI-powered customer messaging service.

Standard messaging, data, or carrier charges may apply depending on the customer's mobile service plan.

We do not guarantee uninterrupted availability of customer messaging services.

8. Privacy

Your privacy is important to us.

Our collection, use, and sharing of personal information in connection with our website and customer messaging services are described in our Privacy Policy.

Third-party platforms may also process information according to their own privacy policies.

9. Intellectual Property

Unless otherwise indicated, the Simone's Kitchen name, branding, logos, website content, and other materials owned by Simone's Kitchen are protected by applicable intellectual property laws.

You may use our website and related materials for personal, noncommercial purposes in connection with our restaurant services.

You may not reproduce, distribute, or commercially exploit our protected materials without appropriate authorization, except as permitted by law.

10. Disclaimer of Warranties

We strive to maintain accurate, reliable, and accessible digital services.

However, to the extent permitted by applicable law, our website and customer messaging services are provided on an "as available" basis without guarantees of uninterrupted access, error-free operation, or complete accuracy.

Automated responses are provided for general informational purposes and should be independently confirmed when necessary.

Nothing in these Terms excludes warranties or protections that cannot lawfully be excluded.

11. Limitation of Liability

To the extent permitted by applicable law, Simone's Kitchen is not responsible for losses arising solely from interruptions, technical errors, or inaccuracies in third-party digital or automated messaging services.

Nothing in these Terms limits liability or consumer rights that cannot lawfully be limited under applicable law.

12. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, technology, or applicable legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Continued use of our services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

13. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.

14. Contact Us

For questions regarding these Terms of Service, please contact:

Simone's Kitchen
SIMONES KITCHEN INC
Email: info@ordersimones.com
Mailing Address: 18 Hope Plaza, West Coxsackie, NY 12192