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Privacy Policy

Effective Date: January 1, 2026

Simone's Kitchen ("we," "us," or "our"), operated by SIMONES KITCHEN INC, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact our restaurants, or communicate with us through customer messaging services, including AI-powered messaging available through Google Search and Maps.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact Information: Your name, phone number, email address, and other information you voluntarily provide.

  • Customer Communications: Questions, feedback, messages, and information related to orders, catering, restaurant services, or other inquiries.

  • Messaging Information: Phone numbers, message timestamps, and other information made available through the messaging platform.

  • Website Information: Technical and usage information, such as IP addresses, browser types, device information, and website activity, where collected by our website or service providers.

  • Ordering Information: Details related to orders, purchases, and customer preferences when you use our online ordering services.

Please do not share payment card numbers, passwords, Social Security numbers, or other sensitive personal information through customer messaging.

2. How We Use Your Information

We may use collected information to:

  • Respond to questions and provide customer support.

  • Assist with menu, ordering, catering, and restaurant inquiries.

  • Process or facilitate customer requests and transactions.

  • Communicate with customers regarding their inquiries.

  • Maintain, evaluate, and improve our website and customer messaging services.

  • Monitor the quality and accuracy of customer service responses.

  • Protect against fraud, unauthorized activity, and security concerns.

  • Comply with applicable legal requirements.

Initiating a customer service conversation does not automatically enroll you in promotional text messaging or marketing communications.

3. AI-Powered Customer Messaging

Simone's Kitchen may use AI-powered customer messaging services, including Google's AI messaging features available through Google Business Profile, Google Search, Google Maps, and RCS for Business.

These services may allow customers to receive automated responses to common questions about our restaurants, menus, operating hours, and services.

When you communicate with us through these services:

  • Your messages and related information may be processed by Google, participating mobile carriers, and other providers involved in delivering the service.

  • Automated responses may use information from our Google Business Profile, website, and customer conversations.

  • Authorized Simone's Kitchen team members may review conversations, respond directly, or take over from the automated assistant when necessary.

  • Inquiries may be directed to the appropriate Simone's Kitchen location or team member.

AI-generated responses may occasionally be incomplete or inaccurate. For questions involving food allergies, dietary restrictions, cross-contact, special accommodations, or other important concerns, please contact the restaurant directly for assistance.

Google and participating mobile carriers may also process information under their own privacy policies.

Google's Privacy Policy: https://policies.google.com/privacy

4. Online Ordering and Third-Party Services

Simone's Kitchen uses third-party providers to support online ordering, payments, delivery, and related restaurant services.

When you place an order or use these services, information may be collected and processed by the applicable service providers according to their own privacy policies and terms.

Our online ordering platform provides additional information about its data practices.

Simone's Kitchen Online Ordering Privacy Policy:
https://web.ordersimones.com/privacy-policy

Payment information should be submitted only through our designated ordering and payment systems, not through customer messaging.

5. How We Share Information

We may share information with:

  • Service Providers: Companies that help operate our website, messaging systems, online ordering, payment processing, hosting, and related services.

  • Authorized Personnel: Simone's Kitchen employees or representatives who need information to respond to inquiries or provide requested services.

  • Legal and Security Recipients: When reasonably necessary to comply with applicable law, respond to lawful requests, prevent fraud, or protect rights and safety.

  • Other Parties With Your Consent: When you authorize us to share information.

We do not automatically enroll customers in promotional messaging programs simply because they contact us for customer service.

6. Cookies and Similar Technologies

Our website and third-party service providers may use cookies or similar technologies to support website functionality, improve services, and understand website activity.

You may manage cookies through your browser settings and any privacy controls available on the website.

Disabling certain cookies may affect website functionality.

7. Information Retention and Security

We retain personal information for as long as reasonably necessary to provide services, respond to customer inquiries, maintain business records, protect against fraud, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the service provider involved.

We use reasonable administrative and technical safeguards designed to protect personal information. However, no electronic communication or storage system can be guaranteed completely secure.

8. Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and any necessary identity verification.

You may stop communicating with us through customer messaging or use available blocking or opt-out controls provided by your messaging application.

Where supported by the applicable messaging service, additional opt-out instructions may be available.

Stopping communications does not automatically delete previous conversations or records.

9. Children's Privacy

Our website and customer messaging services are not directed toward children under the age of 13.

If you believe a child under 13 has provided personal information through our services, please contact us so we can review and address the situation.

10. Third-Party Links

Our website and customer communications may contain links to third-party websites, ordering platforms, delivery providers, and other services.

These third parties may have their own privacy policies and terms. We encourage customers to review those policies before using their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Updates will be posted on our website with a revised effective date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Simone's Kitchen
SIMONES KITCHEN INC
Email: info@ordersimones.com
Mailing Address: 18 Hope Plaza, West Coxsackie, NY 12192

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